Order issues
We’re really sorry if you’ve received a faulty item. Please return the item to us as soon as possible so we can get this sorted for you. Don’t forget to select ‘Faulty’ when asked for a reason for your return. If you’re not able to create a return,
We're sorry there's an item missing from your order. Before contacting our Customer Care team, we recommend checking the following:. If you have an item missing from your order, please let us know within 30 days of your order being delivered and we’l
When choosing Klarna as your payment method you will receive your invoice from Klarna when the order leaves our warehouse. Once you have returned the product(s) please login to Klarna and mark the relevant product(s) as returned. Klarna will automati
There are two ways to check whether your order has gone through successfully. Once you have placed your order, you will receive an automated ‘order confirmation’ email within 1 hour, which will include all of the items that you have ordered and expec